ISO9001-2008版内审员试题答案
<table class="MsoNormalTable" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;mso-padding-alt:0cm 0cm 0cm 0cm"><tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes"><td style="border-right:#ece9d8;padding-right:0cm;border-top:#ece9d8;padding-left:0cm;padding-bottom:0cm;border-left:#ece9d8;padding-top:0cm;border-bottom:#ece9d8;background-color:transparent"><p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;line-height:19.2pt;text-align:left;mso-pagination:widow-orphan"><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">一、选择题，将正确答案的代号写在题前的括号内。每题<span lang="EN-US">1</span>分，共<span lang="EN-US">15</span>分。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">1</span>、</span><span lang="EN-US" style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">ISO</span><span lang="EN-US" style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">9000</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">族</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">标准</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">：<span lang="EN-US"><br />a</span>）是有关产品要求的国际标准<span lang="EN-US"> b</span>）是由<span lang="EN-US">ISO/TC176</span>制订的所有国际标准<span lang="EN-US"><br />c</span>）是用于</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">检验</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">产品</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">质量</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">的国际标准<span lang="EN-US"> d</span>）是质量</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">管理</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">体系审核的依据<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">2</span>、<span lang="EN-US"> “</span>将相互关联的过程作为系统加以识别、理解和管理，有助于组织提高实现目标的有效性和</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">效率</span><span lang="EN-US" style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">”</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">是<u><span lang="EN-US"> </span></u>原则的含义。<span lang="EN-US"> <br />a</span>）过程方法<span lang="EN-US"> b</span>）管理的系统方法<span lang="EN-US"> c</span>）</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">质量管理</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">体系方法<span lang="EN-US"> d</span>）基于事实的决策方法<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">3</span>、规定收集或报告必要的信息的要求的文件是：<span lang="EN-US"><br />a</span>）指南<span lang="EN-US"> b</span>）</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">程序</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">文件<span lang="EN-US"> c</span>）表格<span lang="EN-US"> d</span>）记录<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">4</span>、组织应确定并提供的资源是：<span lang="EN-US"><br />a</span>）实施、保持质量管理体系所需的资源<span lang="EN-US"> b</span>）持续改进质量管理体系有效性所需的资源<span lang="EN-US"><br /> c</span>）满足顾客要求并增强顾客满意所需的资源<span lang="EN-US"> d</span>）<span lang="EN-US">a</span>＋<span lang="EN-US">b</span>＋<span lang="EN-US">c<br /></span>（ ）<span lang="EN-US">5</span>、<u><span lang="EN-US"> </span></u>是支持性服务：<span lang="EN-US"> <br />a</span>）生产设备<span lang="EN-US"> b</span>）监视和测量装置<span lang="EN-US"> c</span>）水、电、汽供应设施<span lang="EN-US"> d</span>）送货上门时使用的运输工具<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">6</span>、确保设计和开发结果的适宜性、充分性、有效性以达到规定的目标所进行的系统的活动是：<span lang="EN-US"><br />a</span>）设计和开发评审<span lang="EN-US"> b</span>）设计和开发验证<span lang="EN-US"> c</span>）设计和开发确认<span lang="EN-US"> d</span>）设计和开发更改<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">7</span>、<u><span lang="EN-US"> </span></u>是需要确认的过程<span lang="EN-US"><br />a</span>）产品实现过程<span lang="EN-US"> b</span>）生产和服务提供过程<span lang="EN-US"><br />c</span>）所有质量管理体系过程<span lang="EN-US"> d</span>）在产品使用或交付后问题才暴露的过程<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">8</span>、能够达到防止误用不合格品目的的标识是：<span lang="EN-US"><br /> a</span>）产品标识<span lang="EN-US"> b</span>）产品的监视和测量状态标识<span lang="EN-US"> c</span>）唯一性标识<span lang="EN-US"> d</span>）产品的防护标识<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">9</span>、审核准测是：<span lang="EN-US"><br />a</span>）质量管理体系标准<span lang="EN-US"> b</span>）合同<span lang="EN-US"> c</span>）用作依据的一组方针、程序或要求<span lang="EN-US"> d</span>）法律法规<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">10</span>、审核是一个<u><span lang="EN-US"> </span></u>的过程<span lang="EN-US">.<br />a</span>）发现不合格项<span lang="EN-US"> b</span>）抽样调查<span lang="EN-US"> c</span>）对不合格品进行处置<span lang="EN-US"> d</span>）检验产品质量<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">11</span>、审核组考虑了审核目标和所有审核发现后得出的最终审核结果是：<span lang="EN-US"><br />a</span>）审核证据<span lang="EN-US"> b</span>）审核发现<span lang="EN-US"> c</span>）审核结论<span lang="EN-US"> d</span>）审核报告<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">12</span>、末次会议由<u><span lang="EN-US"> </span></u>主持。<span lang="EN-US"><br />a</span>）最高管理者<span lang="EN-US"> b</span>）审核组长<span lang="EN-US"> c</span>）受审核部门负责人<span lang="EN-US"> d</span>）管理者代表<span lang="EN-US"><br /><br /></span>（ ）<span lang="EN-US">13</span>、检查表：<span lang="EN-US"><br />a</span>）是审核员对审核活动进行具体策划的结果<span lang="EN-US"> b</span>）应提前提交给受审核部门的人员认可<span lang="EN-US"><br /> c</span>）必须经过管理者代表的批准<span lang="EN-US"> d</span>）必须由审核组长编制<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">14</span>、内审时发现质量管理体系活动没有按文件、标准的规定或要求执行，此类不合格项称为：<span lang="EN-US"><br />a</span>）体系性不合格<span lang="EN-US"> b</span>）效果性不合格<span lang="EN-US"> c</span>）实施性不合格<span lang="EN-US"> d</span>）观察项<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">15</span>、以下<u><span lang="EN-US"> </span></u>活动必须由无直接</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">责任</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">的人员来执行。<span lang="EN-US"><br />a</span>）</span><span style="font-family:宋体;mso-font-kerning:0pt;mso-bidi-font-family:宋体">管理评审</span><span lang="EN-US" style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体"> b</span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">）与产品有关要求的评审<span lang="EN-US"> c</span>）设计和开发评审<span lang="EN-US"> d</span>）内部审核<span lang="EN-US"><br /></span>（参考：</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt"><font face="Times New Roman">1</font></span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-ascii-font-family:'times new roman';mso-hansi-font-family:'times new roman'">、</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt"><font face="Times New Roman">d<span style="mso-spacerun:yes"> </span>2. b<span style="mso-spacerun:yes"> </span>3. d<span style="mso-spacerun:yes"> </span>4. d<span style="mso-spacerun:yes"> </span>5. d<span style="mso-spacerun:yes"> </span>6. a<span style="mso-spacerun:yes"> </span>7. c<span style="mso-spacerun:yes"> </span>8. b<span style="mso-spacerun:yes"> </span>9. c<span style="mso-spacerun:yes"> </span>10. b<span style="mso-spacerun:yes"> </span>11. c<span style="mso-spacerun:yes"> </span>12. b<span style="mso-spacerun:yes"> </span>13. a<br />14. c<span style="mso-spacerun:yes"> </span>15. d</font></span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-ascii-font-family:'times new roman';mso-hansi-font-family:'times new roman'">）</span><span lang="EN-US" style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体"><br /></span><span style="font-family:宋体;mso-bidi-font-size:10.5pt;mso-font-kerning:0pt;mso-bidi-font-family:宋体">二、判断题，正确的题目前划<span lang="EN-US">“√”</span>，错误的题目前划<span lang="EN-US">“×”</span>，每题<span lang="EN-US">1</span>分，共<span lang="EN-US">15</span>分。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">1</span>、<span lang="EN-US">ISO9001:2008</span>标准制订的主要目标之一是与<span lang="EN-US">ISO14001</span>：<span lang="EN-US">2004</span>的兼容性。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">2</span>、对质量管理体系的评价实际上是对质量管理体系过程的评价。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">3</span>、内部审核就是自我评定。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">4</span>、在组织中使用适宜的统计技术能够帮助组织实施持续改进。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">5</span>、产品实现的策划包括对设计和开发过程的策划。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">6</span>、对顾客以口头方式提出的产品要求，组织也应进行评审。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">7</span>、设计和开发的输出应包含或引用产品的接收准测。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">8</span>、内审员必须对审核中发现的不合格项的纠正措施的实施及其有效性进行验证。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">9</span>、过程的监视和测量包括对生产和服务提供过程的监视和测量。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">10</span>、第二方审核的审核准则就是合同。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">11</span>、每一个内审员都应在质量管理体系的有效实施方面起带头作用。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">12</span>、在现场审核时可以根据特殊情况适当调整审核计划，以便于审核任务的完成。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">13</span>、检查表可以规范审核程序并保持明确的审核目标，因此在现场审核时必须严格按检查表审核。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">14</span>、内审员主要依据审核中发现的不合格项来评价组织的质量管理体系的符合性和有效性。<span lang="EN-US"><br /></span>（ ）<span lang="EN-US">15</span>、进行内审可以发现质量管理体系中存在的问题，能够促进质量管理体系地不断改进和完善。<span lang="EN-US"><br /><br /></span>三、简答题，每题<span lang="EN-US">5</span>分，共<span lang="EN-US">20</span>分。答案写在试卷背面。<span lang="EN-US"><br />1. ISO9001</span>：<span lang="EN-US">2008</span>标准中<span lang="EN-US">4.1</span>中主要增加了那些内容<span lang="EN-US">?<br /><br />2. ISO9001:2008</span>标准中有哪些条款涉及<span lang="EN-US">“</span>策划<span lang="EN-US">”</span>的要求，它们之间的关系是什么？<span lang="EN-US"><br /><br />3. </span>从发现不合格信息到验证纠正措施有效性，内审员<span lang="EN-US">/</span>审核组需要做哪些工作？<span lang="EN-US"><br /><br />4. </span>审核组长从哪些方面控制审核活动？<span lang="EN-US"><br /><br /></span>四、案例题，每题<span lang="EN-US">9</span>分，共<span lang="EN-US">36</span>分。以下案例是否有不符合<span lang="EN-US">GB/T19001-2008</span>标准的事实，如有，请分项写出不符合的事实、不符合的条款、不符合的理由和不合格项的性质；如没有不符合事实，请写明理由。<span lang="EN-US"><br />1. </span>公司《内部审核控制程序》（编号：<span lang="EN-US">AXQP-002-11</span>）规定<span lang="EN-US">“</span>以集中式审核方式实施内审，每次审核应覆盖所有部门<span lang="EN-US">/</span>场所和质量管理体系过程。<span lang="EN-US">”</span>审核员在办公室查上年度内审计划（编号：<span lang="EN-US">2001</span>－<span lang="EN-US">NS-002</span>）表明此次内审是按部门实施的审核，包括了公司的所有场所，但在审核的日程安排中销售科未涉及<chsdate isrocdate="False" islunardate="False" day="30" year="1899" wst="on"><span lang="EN-US">8. 2. 1</span></chsdate>、质检部未涉及<span lang="EN-US">8. 2. 4</span>，进一步核对审核记录，也没有对这两个过程的审核记录。审核员向办公室主任说明了这个情况，办公室主任仔细看了看有关记录，说：<span lang="EN-US">“</span>确实是漏掉了<span lang="EN-US">”</span>。<span lang="EN-US"><br /><br /><br /><br /><br /><br /><br /><br /><br />2. 2002</span>年<span lang="EN-US">6</span>月<span lang="EN-US">3</span>日审核员在质检部抽查<span lang="EN-US">2002</span>年<span lang="EN-US">4</span>月的<span lang="EN-US">Y-4</span>型产品的检验记录，发现<span lang="EN-US">4</span>月<span lang="EN-US">15</span>日检验记录写明：<span lang="EN-US">“</span>检验数量<span lang="EN-US">677</span>件，合格<span lang="EN-US">457</span>件，不合格<span lang="EN-US">220</span>件，不合格的主要原因是<span lang="EN-US"> ‘</span>品粒釉面积超过<span lang="EN-US">GB778-87</span>标准的规定<span lang="EN-US">’</span>。<span lang="EN-US">”</span>；<span lang="EN-US">4</span>月<span lang="EN-US">16</span>日检验记录写明：<span lang="EN-US">“</span>检验数量<span lang="EN-US">752</span>件，合格<span lang="EN-US">516</span>件，不合格<span lang="EN-US">236</span>件，不合格的主要原因是<span lang="EN-US"> ‘</span>品粒釉面积超过<span lang="EN-US">GB778-87</span>标准的规定<span lang="EN-US">’</span>。<span lang="EN-US">”</span>；<span lang="EN-US">4</span>月<span lang="EN-US">17</span>日检验记录写明：<span lang="EN-US">“</span>检验数量<span lang="EN-US">652</span>件，合格<span lang="EN-US">447</span>件，不合格<span lang="EN-US">205</span>件，不合格的主要原因是<span lang="EN-US"> ‘</span>品粒釉面积超过<span lang="EN-US">GB778-87</span>标准的规定<span lang="EN-US">’</span>。<span lang="EN-US">”</span>。审核员问质检部部长：<span lang="EN-US">“</span>对于这样连续出现较高不合格品情况是否采取了相应的措施？<span lang="EN-US">”</span>质检部部长说：<span lang="EN-US">“</span>由于最近工作十分繁忙，我们还没来得及会同技术部和生产部调查原因采取纠正措施，但为了保证最终产品的质量，我们对发现的不合格品都作了报废处理，所以最终产品的质量还是可以保证的。<span lang="EN-US">”</span>审核员查阅到<span lang="EN-US">“</span>纠正措施控制程序<span lang="EN-US">” </span>（编号：<span lang="EN-US">AXQP-002-15</span>）中规定<span lang="EN-US">“</span>对于产品批次检验合格率低于<span lang="EN-US">80</span>％的，质检部应会同有关部门调查原因并采取纠正措施。<span lang="EN-US">”<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />3. “</span>胶装工艺指导书<span lang="EN-US">”</span>（编号：<span lang="EN-US">AXQR-08-003</span>）规定<span lang="EN-US">“…… </span>胶装车间的检验员负责对胶装剂的配比进行连续监控，每小时记录一次，<span lang="EN-US">……</span>。<span lang="EN-US">”2002</span>年<span lang="EN-US">4</span>月<span lang="EN-US">15</span>日下午<span lang="EN-US">15</span>：<span lang="EN-US">12</span>审核员在胶装车间进行内审，审核员请检验员李成给他看一下今天（<span lang="EN-US">4</span>月<span lang="EN-US">15</span>日）的胶装配比监控记录，李成犹豫了一下，拿出一张胶装剂配比监控记录，审核员看见监控记录是从早晨<span lang="EN-US">8</span>：<span lang="EN-US">30</span>开始记录的，最后一项记录是<span lang="EN-US">17</span>：<span lang="EN-US">30</span>，所有相应记录项目均已填完，并签上了李成的名字，李成解释说：<span lang="EN-US">“</span>我是提前填好了今天的记录。胶装机上有配比监控软件，一般不会有什么问题，每隔一小时去查看一次根本就没有必要。<span lang="EN-US">”<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />4</span>、审核员在审核公司文件受控情况时，看见各种体系文件的封面上都有<span lang="EN-US">“</span>受控<span lang="EN-US">”</span>章，但技术图纸都没有<span lang="EN-US">“</span>受控<span lang="EN-US">”</span>章，只有发放日期和编号章。技术科长说：<span lang="EN-US">“</span>图纸数量很多，发放单位很明确，只要有发放日期及编号的红章就是受控的，文件控制程序上就是这么规定的，不需要一张张盖<span lang="EN-US">‘</span>受控<span lang="EN-US">’</span>章<span lang="EN-US">”</span>。<span lang="EN-US"><br /><br /><br /><br /><br /><br /><br /><br /><br /></span>五、阐述题，每题<span lang="EN-US">14</span>分。所阐述的内容应具有逻辑性，体现良好的文字表达能力，每题答案不得少于<span lang="EN-US">160</span>字，答案写在试卷背面。<span lang="EN-US"><br />1</span>、如果你是某企业的内审员，现在让你去审核该企业的采购部，你将如何审核？请写出审核思路。<span lang="EN-US"><p></p></span></span></p></td></tr></tbody></table><p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;text-align:left"><span lang="EN-US"><p><font face="Times New Roman" size="3"> </font></p></span></p>[此帖子已经被作者于1253266378编辑过] 还有部分没有答案啊，期待中 没有看到答案
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